Frequently Asked Questions

Is there a warranty?

Yes. We offer a 3 month warranty on the frame ( as long as excessive load has not been applied to it beyond 250 kg ) and warranty on the fabric being UKFR compliant. We also offer warranty on the mechanisms used in reclining sofas. Unfortunately, we cannot provide a warranty on wear and tear or on any discolouration. 

You can find out more about our warranty here.

Frequently asked questions

If your question isnʼt answered below, please contact us

Deliveries

For all your questions about deliveries, please visit our deliveries page.

 

Payments

What payment methods do you accept?

We accept payment by cash, direct bank transfer, credit or debit card, PAYPAL and Klarna finance.

We do not accept American Express, but we do accept most other major cards. Please keep in mind that some credit card companies charge us a percentage to use their service, which may be passed on as a charge to you. 

Kindly note that we will not deliver any furniture until we have received cleared funds in our account.

If you make a payment by PAYPAL for example and the money is place ‘on-holdʼ we are unable to schedule a delivery or give you the products until the funds have been received by us.

We remain the legal owners of all our products until we have received cleared funds.

Klarna

Are all your products available on finance?

Yes, itʼs possible to apply for finance on any of our products, just as long as the total of the order comes to more than £300.

Do you offer interest-free finance options?

Interest-free finance is available on orders that come to more than £750.

Will shopping on finance affect my credit score?

Your overall credit rating may be affected; if you have any questions about your current status or future status, we recommend seeking further information from a credit report company.

How does Klarna work?

Klarna makes it possible to receive your products before paying for them. Once you have been accepted, you will have 30 days to begin making your payments, and if you decide to return your product, you will not make payment. Klarna will also give you an option to pay by instalment. Read everything about Klarna on our Klarna page.

Can I order over the phone? Yes you can. Call us on 0 1924 962377

Is it safe to order over the internet?

Our website is secure, and your information will be protected with encryption.