Most of our furniture will be delivered to your door-step or outside the main doors of an apartment building / shared residence; in a dismantled and unassembled manner which helps with ensuring we can get your products through your doorway.
Quite often, our customers choose to assemble their furniture either alone or with other family members. If you prefer to have some help, then we have made this service available to you.
The best part of this service is the ‘satisfaction guarantee’ element of it. Our team will assemble the sofa or bed and ensure your satisfaction with the product. If you are not happy with the items or you discover a problem or fault, your assembly team will address the issue immediately and ensure we can return, replace or repair the item immediately.
ASSEMBLY SERVICE OF OUR SOFAS & BEDS (£69)
Despite our sofas and beds being designed to be easily assembled by you, so that you can access great products at the best price, we can help with assembly.
You can book our service when you purchase your furniture. We will assemble your sofa or bed at the same time of delivery — the assembly service costs £69, which is affordable and accessible to everybody.
We will bring the sofa into your room of choice on the ground floor of your building. For every extra floor, we will charge you an additional £10.
The people who assemble your sofa or bed are the same people who deliver. These people know our products inside out and will be able to transform what’s delivered into your beautiful couch or bed to enjoy creating treasured memories.
Most people who buy one of our sofas or beds agree that using our assembly service is an affordable way to simplify the operation. Our assembly team have been putting together furniture for years and take pride in what they do. The assembly team do their work swiftly and efficiently.
If you choose any of our additional services, such as ‘room-delivery’ service or the ‘assembly’ service, we will remove the packaging and take it away with us for free. Alternatively, we can unpack your item and take the packaging away for £30 - although we will leave the furniture for you at the door-step of your building and we can take no responsibility for damage caused by the weather or other foreseeable and unforeseeable factors.
PROBLEMS DURING ASSEMBLY
Our Assembly team is trained to look for defects in your products whilst they are assembling the items. If they see something is not as it should be, they will notify the head-office and arrange for repairs or replacements; ensuring your satisfaction before they leave.
If you find any issues of concern with your sofa or bed, you must bring it to the attention of the delivery / assembly team whilst they are in your premises and with the product and before you sign the ‘receipt’ to confirm receipt of your goods.
Since the products we supply to you are new, packaged and closed; from time to time, we will be as helpless as you would be, If something is missing or there are issues with the products we find inside the packaging. As much as we do not wish this to ever happen, experience tells us that it is inevitable that some products will have missing items, or issues which mean that the transaction with you cannot be completed.
If this does happen, we will do our utmost to resolve the situation as a matter of paramount importance and urgent priority. We do not wish to leave you with a piece of furniture which is not ready to be enjoyed in the way you expected.
We ask you to be understanding and bare with us whilst we do everything we can to resolve the situation for you.
If the issue cannot be resolved, we will send you a replacement as priority or we will offer you the chance to cancel your order and receive a full refund.
DISASSEMBLY & REMOVAL OF OLD SOFAS & BEDS
In addition to putting the new sofa or bed together for you, we can also disassemble or dismantle the old one. Taking your old sofa or bed apart is often necessary to be able to remove it from your property.
If you’d like us to disassemble your old sofa or bed for you, let our team know when you arrange your delivery, and they will be pleased to help. The removal of your old couch or bed will cost £150 (for a set of 2 sofas or 1 bed)
SUMMARY OF PRICES
- Door-step delivery = Free (subject to delivery charge based on your location)
- Removal of packaging with door-step delivery = £30
- Room-delivery service = £40 (free packaging removal)
- Sofa or bed assembly = £30 (only with room-delivery service and free packaging removal)
- First floor = Extra £10
- Every floor after first floor = Extra £10 per floor
- Disassembly & removal of old furniture = £150 (2 sofas or 1 bed)